Why was my payment declined?

A declined payment is almost always something your bank or card issuer can see and we cannot. The most common causes are:

• an expired card, or a card that has been replaced
• insufficient funds
• the billing address entered not matching the one your bank holds
• the bank blocking an international or online payment as a security measure

Check the card details and try again, or use a different card. If it still fails, contact your bank – they can tell you the reason for the block.

If a subscription renewal fails, we may try the payment again. If it keeps failing, the subscription can be suspended. Contact us and we will help you get it back on track.