Support

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Latest activity by Support
  • Support created an article,

    Can I switch between a subscription and a one-time purchase?

    Yes. Contact us and tell us what you would like:move from a subscription to one-time orders – we cancel the subscription and you order whenever you want tomove from one-time orders to a subscriptio...

  • Support created an article,

    Why was my payment declined?

    A declined payment is almost always something your bank or card issuer can see and we cannot. The most common causes are:an expired card, or a card that has been replacedinsufficient fundsthe billi...

  • Support created an article,

    What payment methods do you accept?

    The payment methods available to you are shown at checkout and depend on your country. Major credit and debit cards are accepted in all the markets we ship to.If the method you want is not offered ...

  • Support created an article,

    When am I charged for my subscription?

    The first charge is taken when you place your initial order. After that, your payment method is charged automatically at the start of each new cycle – monthly, every two months or every three month...

  • Support created an article,

    How do I change the delivery address or payment method on my subscription?

    Contact us with the details you would like to change and we will update your subscription for you.Please get in touch before your next renewal date. Once an order has been generated and dispatched,...

  • Support created an article,

    How do I cancel my subscription?

    You can cancel at any time. Contact us from the email address you used to order, or include that address in your message, and ask us to cancel the subscription.Cancellation applies going forward: i...

  • Support created an article,

    How do I pause or skip a delivery?

    Contact us and tell us whether you would like to skip the next delivery or pause your subscription for a period. Please write from the email address you used to order, or include it in your message...

  • Support created an article,

    When will my next order be sent?

    Your next order is generated automatically at the end of your current billing interval – monthly, every two months or every three months, depending on the plan you chose.If you are not sure where y...

  • Support created an article,

    How does the OohBites subscription work?

    A subscription is a recurring arrangement: once you enrol, a new order is created and sent automatically at your chosen interval, and your payment method is charged for each delivery. You do not ne...

  • Support created an article,

    How long does it take to notice a difference?

    Allow about 30 minutes after taking a gummy.OohBites is also designed to be taken daily over time rather than only when you need it, so give it a consistent run of several weeks alongside your norm...